Call Centre CRM Software is one of the UK's leading supplier of customer relationship management solutions to Telcos.  Our FrontLine for Telcos CRM software is helping organisations to improve dramatically the service they provide to their customers.  At the same time FrontLine offers a Total Cost of Ownership which is unrivalled in the industry.

Our Universal Customer Model (UCM) is unique.  It focuses on every aspect of the relationship between an operator and its customers. This enables operators to capture and record every aspect of their relationship with their customers, including interaction and history data. This data is critical in enabling operators to define a true value for its customers against a complete set of both billing and interaction data.

The flexibility of the system, along with its integration capabilities, make it considerably more useful as a business tool than any other CRM system currently on the market, and one which enables operators to understand and manage their relationships with their customers more effectively and profitably.

And we deliver FrontLine solutions very quickly, typically within 2-6 months including the integration work.

FrontLine for Telcos is our award winning CRM offering.   It is a third generation, customer centric software solution specifically designed to meet the needs of  the Telco users.  FrontLine places improved customer service at its heart.

FrontLine offers the Telco a wide range of benefits. These are just a few of them:

• Single, universal view of all customers.
• Full contact history captured and stored against individual customer records.
• True multi channel solution and architecture.
• Full control of both inbound and outbound activity.
• Full sales force automation option.
• Integrated - making full use of existing ICT investments.
• Lowest total cost of ownership in the market.

FrontLine is based on industry open standards, this safeguards our customers’ investment for the future.

To get further information call us on +44 (0) 28 9050 9300 today!

For further information call us on: +44 (0) 28 9050 9300 today!