Call Centre CRM Software is one of the UK's leading supplier of customer relationship management solutions to Local Government.  FrontLine for Local Government is helping authorities to improve dramatically the service they provide to their citizens.  At the same time FrontLine offers a Total Cost of Ownership which is unrivalled in the industry.

Our unique approach to integration provides Customer Service staff with easy access to the information they need from all the council’s existing computer systems -Revenues and Benefits, Street Scene, Housing, Social Services, Leisure and Environmental Waste etc.

FrontLine revolutionises the way in which citizens interact with a council's major service functions. It records details of every contact made, by whatever means - telephone, contact centre, face-to-face, email, Internet, SMS mobile phone messaging, iDTV etc … giving a single comprehensive view of the citizen no matter how or where they make contact.

And we deliver FrontLine solutions very quickly, typically within 2-6 months including the integration work.

FrontLine for Local Government is our award winning CRM offering. It is a third generation, citizen centric software solution specifically designed to meet the needs of  UK Local Government users.  FrontLine places improved customer service at its heart making it far more relevant to local authorities than the majority of CRM brands which focus on Sales Force Automation or help desk process efficiencies. FrontLine offers councils a wide range of benefits. These are just a few of them:

• Quick and simple to implement and change.
• Full contact history captured automatically.
• Consistent, single view of all citizens.
• Scalable – from smallest District Council to largest City or County.
• Integrated – making the most of your existing ICT systems.
• Low risk – proven in UK Local Government.
• A wide range of “out of the box”, Local Government specific functionality.

FrontLine is based on industry open standards and  embraces fully the Government’s emerging e-GIF standards. This safeguards our customers’ investment for the future, while opening up the opportunity to make joined up government a practical and affordable reality.

Frontline’s architecture and underlying Java technology delivers a set of benefits which no other CRM products can match.

• Truly multi-channel – solutions handle telephone, face-to-face, email, SMS letter etc.
• Scalable – from 10 to 10,000 users.
• Quick and simple to implement – technical risk is low and return on investment swift.
• Equally easy to change – the solution really can develop with the business.
• Non-invasive – integrates with other systems seamlessly.
• Co-operative with existing databases – uses customers’ existing data.
• Built on standards – architected on the latest open standards including XML.
• Naturally multi-lingual – new languages can be added inexpensively in days.

To get further information call us on +44 (0) 28 9050 9300 today!

For further information call us on: +44 (0) 28 9050 9300 today!